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  1. Hi there... Can you please quickly check to make sure your email address is up to date here? Just in case we need to reach out to you or you lose your password. Muchero thanks!

Getting an English speaking human on the line!

Discussion in 'Too Hot for Swamp Gas' started by tampagtr, Jun 20, 2023.

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  1. Jun 20, 2023 #21
    ncargat1

    ncargat1 VIP Member

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    As a 30+ year veteran of the semiconductor industry, the Indian/English hybrid language is almost second nature to me.

    As for having limited protocols, building upon the hypothesis that the call center folks are meant to frustrate you without readily solving your problem, I have no personal experience with that. I do not find the need to call for help very often so far in my life.
     
  2. Jun 20, 2023 #22
    obgator

    obgator GC Hall of Fame

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    Oh, that was you?!
     
  3. Jun 20, 2023 #23
    tampagtr

    tampagtr VIP Member

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    I think we are saying the same thing. I didn't mean to suggest that the individuals you reach in India or incompetent. Just as they seem to be given limited training and limited ability to address the issues. Like you said, it's designed to frustrate, and it succeeds. And since everyone does it, the market does not seem to punish most companies for terrible customer service.
     
  4. Jun 21, 2023 #24
    shaun10

    shaun10 Senior

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    I also question the amount of training they are given that teaches them about the business model they are supporting. Most are basically given a script. If the issue doesn't fit into the model, then you're hosed. On top of that most reps are probably not trained to understand many of the issues customers have, or given any decision making ability due to their lack of understanding of said issues. It's all simply a front-end to provide service, if you can call it that, by folks that are paid a lot less than US based personnel.
     
    • Agree Agree x 2
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