Getting an English speaking human on the line!

I like it when a young man somewhere in New Delhi answers the call by saying “Thank you for calling (insert company name), this is William speaking, how may I help you?”

 

"Please hold and enjoy this 40 minute flute solo....."

 

AT&T ay yi yi.

 

I would love to see a study done on the average time it takes to get a new cable account set up, as opposed to shutting one down. Just from my own experience, I would say 3 to 4 times longer, with a lot more problems.

 

After going through the press a button menu, getting transferred a few times, followed by a please hold, then a dial tone. Good times.

 

As with anything, it is more a function of the quality of locally trained employees. There is a very large IT and IT infrastructure industry in India, as well as several good universities for this area. Everytime I call Microsoft and get "Hi, this is Bob from Texas" (code for, xxx from Bengaluru), that usually goes well. However, when I tried to deal with United Health Care after less than 5 minutes I told the very nice, but ill informed woman to just forward me the US call center so I can talk to someone who knows what I am talking about.

 

It's more about call quality and pay than anything else. The US carriers now have the ability to provide good call quality for personnel based in the Philippines or India, and at the same time pay them about a quarter of what a US based individual would expect. Don't worry though, AI will take care of everything.

 

Republic services has A+ customer service FYI

 

I work in IT and we use AT&T for some things. I occasionally have to call them/enter tickets and I can confirm that AT&T is the WORST company on the planet. Two thumbs down, would not recommend.

 

That's not what I hear

 

All the call center jobs are gonna be replaced by AI within a few years anyway.

 

Just last night i had an overseas customer service rep. It’s as much the failed nuances of conversing. i.e. as I explained my issue, the rep repeatedly interrupted with “mmmmmmmm.” Like they were told to give feedback of pretending to care, but didn’t quite understand when it should be provided. It was quite obvious. And quite annoying.

 

"REPRESENTATIVE!!!" lol

 

Great, bring on the robots. Just speed them up and talk faster.

 

“I understand you would like a representative. But please tell me a little more about your issue so I can connect you to the appropriate department”.

 

Called adapt health this morning about a double bill. I called 3 times because my question about a small bill was never answered. Sounded like an Indian accent person all three times. It was obvious after the 3rd call they don’t know the answer. So now I’m trying to figure out who I can talk to in person who can answer my question. I’ll pay the $30.64 bill even though I haven’t received anything for it because I don’t need it going to collections.

I’m looking for another supplier that doesn’t use adapt health for billing.

Sucks that I have to waste my time on the phone over a simple question.

Edit. My insurance company answered my question. Geewiz I wish the other people would have.